Refund policy

Last Updated: May 2026

At Nutramixx, customer satisfaction and product safety are extremely important to us. Due to the sensitive nature of wellness and supplement products, we maintain strict return and refund guidelines to ensure product authenticity, hygiene, and customer safety.

By placing an order on our website, you agree to the following Return & Refund Policy.

1. Return Eligibility

Customers may request a return or refund within 3 days of receiving their order, provided that:

  • The product is unused and unopened
  • The safety seal and original packaging are intact
  • The product is returned in the same condition as dispatched
  • The product has not been damaged, tampered with, or mishandled after delivery

For safety and hygiene reasons, we cannot accept returns of:

  • Opened supplements
  • Used products
  • Damaged or tampered items
  • Products not in original condition
  • Products returned without prior approval

2. Damaged, Incorrect, or Mishandled Deliveries

If you receive:

  • A damaged product
  • An incorrect item
  • A leaking, broken, or visibly compromised package
  • You must contact us immediately upon receiving the order.

To process your claim, we may require:

  • Order number
  • Photos/videos of the package and product
  • Proof of damage or issue
  • Delivery details
  • All claims are subject to verification and investigation before approval.

Nutramixx reserves the right to refuse claims where:

  • Sufficient evidence is not provided
  • Damage appears caused after delivery
  • The product has been used or mishandled

3. Refund Process

Once your return or claim is reviewed and approved, refunds may be issued through:

  • Bank transfer
  • Store credit
  • Original payment method (where applicable)
  • Refund processing times may vary depending on the payment provider or banking channels.

Shipping or delivery charges are generally non-refundable unless the issue was caused by our error.

4. Non-Returnable Items

For health, hygiene, and authenticity reasons, the following items are non-returnable:

  • Opened supplements
  • Consumed products
  • Clearance or promotional items
  • Products damaged after delivery due to customer mishandling

5. Order Cancellations

Orders may only be cancelled before dispatch. Once an order has been shipped, it cannot be cancelled and will fall under this Return & Refund Policy.

6. Contact Us

For return or refund requests, please contact us:

Nutramixx
Email: support@nutramixx.com
Phone: +92 310 7058385
Website: www.nutramixx.com